Welcome to Pura Vida Beauty & Wellness. Your satisfaction and trust are our priorities, and we strive to provide a seamless experience. Below, we outline the policies that guide our review process, ensuring transparency and integrity for all feedback shared on our platform.
1. Purpose of Reviews
We value honest feedback from our clients as it helps us improve our services and maintain the highest quality standards. Reviews serve as a guide for prospective clients seeking insights about our offerings.
2. Submission Guidelines
To maintain a constructive and respectful environment, we encourage reviews that:
- Are based on personal experiences with our services or products.
- Are respectful and refrain from offensive language or defamatory remarks.
- Provide detailed insights that help others make informed decisions.
3. Review Moderation
All submitted reviews are subject to moderation to ensure they adhere to our guidelines. Reviews containing inappropriate content, spam, or unrelated information will not be published.
4. Authenticity of Reviews
We are committed to showcasing genuine reviews from real clients. We do not allow:
- Paid or incentivized reviews.
- Reviews submitted on behalf of others without their consent.
5. Response to Reviews
Our team actively engages with reviewers to address any concerns and show appreciation for positive feedback. If you encounter issues with your experience, we encourage you to contact us directly before leaving a review so we can resolve them promptly.
6. Removal of Reviews
We reserve the right to remove or not publish reviews that:
- Violate our guidelines.
- Contain false or misleading information.
- Involve personal attacks or sensitive personal information.
7. Privacy of Reviewers
We respect the privacy of all reviewers. Any personal information shared in reviews will be handled in accordance with our Privacy Policy. We recommend avoiding sharing sensitive details in your review.
8. Updates to the Policy
This policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest updates.
Contact Us
If you have any questions about our Review Policy or need assistance, please feel free to reach out to us.